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Summit Therapeutics

IT Helpdesk Analyst

Summit Therapeutics · Palo Alto, CA (US)

Posted 16 days ago

or apply directly on Summit Therapeutics's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Summit Therapeutics's roles stay open a median of 28 days
Reposted
No
Salary listed
No
0% of Summit Therapeutics's roles list one
Ghost-job risk at Summit Therapeutics
moderate
18 stale, 3 reposted of 80 open
Hiring momentum
111 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Summit Therapeutics's own greenhouse board since 2026-08-03. Full hiring picture for Summit Therapeutics.

About this role

The IT Helpdesk Analyst at Summit Therapeutics will be the first point of contact for end-users experiencing technical issues, providing solutions to minimize disruption. Daily tasks include responding to support requests, diagnosing and troubleshooting hardware and software issues, managing user accounts, and assisting with onboarding new employees. The role also involves maintaining documentation and contributing to the internal IT knowledge base.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Summit Therapeutics as an employer.

What you need

  • Associate's degree or higher in Information Technology, Computer Science, or related field or equivalent work experience
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900)
  • Minimum of 3+ years of experience in a helpdesk, desktop support, or IT support role
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus
  • Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

What you get

  • Pay range of $38 — $41 USD
  • Total compensation package may include bonus, stock, benefits and/or other applicable variable compensation

Worth weighing

  • Position is onsite in Palo Alto, CA
  • No mention of remote work options
  • Pay transparency indicates compensation varies based on multiple factors
  • Experience in an enterprise environment with 500+ users may imply a fast-paced work environment

Summarised from Summit Therapeutics's posting. Read the full original.

Listed by Summit Therapeutics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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