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STR

Senior IT Support Specialist, Desktop Services

STR · Woburn, MA

Posted about 3 months ago · $82,000 - $103,000

or apply directly on STR's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
STR's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
99% of STR's roles list one
Ghost-job risk at STR
high
135 stale, 0 reposted of 139 open
Hiring momentum
215 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from STR's own greenhouse board since 2026-08-03. Full hiring picture for STR.

About this role

The Senior IT Support Specialist will be responsible for diagnosing and resolving hardware, software, and network issues while providing exceptional customer support to both local and remote staff. Daily tasks include managing incoming tickets, provisioning systems for new hires, performing desktop support across various operating systems, and maintaining an accurate inventory of IT assets. The role also involves collaborating with other IT teams and participating in off-hours support for critical incidents.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of STR as an employer.

What you need

  • Minimum 5 years of enterprise IT support experience in a multi-platform environment
  • Ability to obtain a security clearance (active clearance desired)
  • Minimum High School Diploma or equivalent
  • Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
  • Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab
  • Strong knowledge of Active Directory administration including Group Policy and delegated permissions

Nice to have

  • Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials
  • Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision
  • Strong analytical, and diagnostic skills
  • Consistent record of delivering high-quality customer service and building strong user relationships

What you get

  • Generous paid time off offerings, paid parental leave, and flexible work arrangements (this position offers 9/80, 4/40, or 5/40 workweek options)
  • Fitness reimbursement up to $299 for gym memberships, yoga studios, or similar plus an additional Blue Cross Blue Shield fitness reimbursement of up to $300
  • Complimentary Company swag and regular employee events such as summer food truck lunches, summer outing, winter soiree, and bi-monthly happy hours (with STR-covered appetizers)
  • Complimentary snacks, cold brew/coffee, and weekly Bagel Fridays
  • 4% company match and 6% profit sharing through the 401k program
  • Complimentary Identity Theft protection

Worth weighing

  • No specific mention of remote work options outside of supporting remote staff
  • Salary range provided, but actual offers may vary based on multiple factors including security clearances and experience
  • Role involves off-hours support which may affect work-life balance

Summarised from STR's posting. Read the full original.

Listed by STR on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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