or apply directly on SPS North America's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days SPS North America's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of SPS North America's roles list one
- Ghost-job risk at SPS North America
- moderate 25 stale, 1 reposted of 111 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SPS North America's own greenhouse board since 2026-08-03. Full hiring picture for SPS North America.
About this role
The Lead Customer Service Associate is responsible for leading a customer service team, ensuring exceptional service delivery, and resolving escalated customer issues. Daily tasks include coaching team members, monitoring performance metrics, and assisting with training and onboarding. The role also involves maintaining service quality and supporting operational compliance while preparing reports and tracking customer satisfaction trends.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPS North America as an employer.
What you need
- High school diploma or equivalent required
- 2-4 years of customer service experience
- Strong communication, interpersonal, and conflict-resolution skills
- Excellent organizational and problem-solving abilities
- Proficiency with customer relationship management (CRM) systems and Microsoft Office applications
- Ability to work in a fast-paced environment and manage multiple priorities
Nice to have
- Associate's or bachelor's degree preferred
- Previous leadership, mentoring, or team lead experience preferred
What you get
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked
- Bonuses: Are available for employee and client referrals for current employees
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts
Worth weighing
- No specific salary figure provided, only a range of $23 - $25 CAD
- Role involves handling escalated issues, which may be stressful
- Physical requirements include the ability to remain seated or standing for extended periods
Summarised from SPS North America's posting. Read the full original.
Listed by SPS North America on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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