or apply directly on SPS North America's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days SPS North America's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of SPS North America's roles list one
- Ghost-job risk at SPS North America
- moderate 25 stale, 1 reposted of 111 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SPS North America's own greenhouse board since 2026-08-03. Full hiring picture for SPS North America.
About this role
The Call Center Manager oversees daily operations of a customer service team, ensuring high-quality service for inbound inquiries, sales, and reservations. This role involves supervising staff, monitoring performance metrics, coaching team members, and resolving customer issues. Additionally, the manager collaborates with sales teams and works on process improvements to enhance customer experience and operational efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPS North America as an employer.
What you need
- High school diploma or equivalent
- 2+ years of call center or customer service experience
- Strong communication, coaching, and problem-solving skills
- Proficiency with Microsoft Office and call center systems
- Ability to work weekends, holidays, and varying shifts
Nice to have
- Previous supervisory or team lead experience
- Experience in a high-volume customer service environment
- Ticketing or reservations experience
What you get
- Career Growth
- Learning & Development
- Recognition programs
- Paid Time Off
- Bonuses for employee and client referrals
- Medical, Dental, Vision, and other insurance options
Worth weighing
- No specific salary listed, only a pay range
- Onsite work required with a shifting schedule
- High-volume customer service environment may be demanding
Summarised from SPS North America's posting. Read the full original.
Listed by SPS North America on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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