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SPS North America

Call Center Manager

SPS North America · New York, New York, United States

Posted about 3 months ago

or apply directly on SPS North America's site. We never take the application ourselves.

Is this posting real?

This role has been open
86 days
SPS North America's roles stay open a median of 86 days
Reposted
No
Salary listed
No
0% of SPS North America's roles list one
Ghost-job risk at SPS North America
high
111 stale, 1 reposted of 111 open
Hiring momentum
74 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from SPS North America's own greenhouse board since 2026-08-03. Full hiring picture for SPS North America.

About this role

The Call Center Manager oversees daily operations of a customer service team, ensuring high-quality service for inbound inquiries, sales, and reservations. This role involves supervising staff, monitoring performance metrics, coaching team members, and resolving customer issues. Additionally, the manager collaborates with sales teams and works on process improvements to enhance customer experience and operational efficiency.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPS North America as an employer.

What you need

  • High school diploma or equivalent
  • 2+ years of call center or customer service experience
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ability to work weekends, holidays, and varying shifts

Nice to have

  • Previous supervisory or team lead experience
  • Experience in a high-volume customer service environment
  • Ticketing or reservations experience

What you get

  • Career Growth
  • Learning & Development
  • Recognition programs
  • Paid Time Off
  • Bonuses for employee and client referrals
  • Medical, Dental, Vision, and other insurance options

Worth weighing

  • No specific salary listed, only a pay range
  • Onsite work required with a shifting schedule
  • High-volume customer service environment may be demanding

Summarised from SPS North America's posting. Read the full original.

Listed by SPS North America on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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