or apply directly on SPINS's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days SPINS's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 67% of SPINS's roles list one
- Ghost-job risk at SPINS
- high 5 stale, 0 reposted of 12 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SPINS's own greenhouse board since 2026-08-03. Full hiring picture for SPINS.
About this role
The Senior Customer Success Manager at SPINS will guide clients through their journey from onboarding to renewal and expansion, ensuring that the company's data and software align with their business goals. This role involves serving as the primary contact for strategic accounts, managing business reviews, and fostering relationships across the client's organization while collaborating with internal teams to address customer needs.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPINS as an employer.
What you need
- 5-10 years of proven customer success experience
- Ability to manage the customer lifecycle to encourage satisfaction, retention, and expansion
- Excellent communication, teamwork mentality, and interpersonal skills
- Skilled at building relationships with key decision makers within customer accounts
- Ability to thrive in a hyper-growth, fast-moving environment
Nice to have
- Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred
What you get
- Hybrid work options for better work/life balance
- Paid time to volunteer with an organization of choice
- Charitable donations are matched
- Semi-annual company-wide employee survey to shape programs and culture
Worth weighing
- No specific technology stack mentioned
- Salary range provided is relatively narrow
- Role involves managing strategic accounts which may require high-level negotiation skills
Summarised from SPINS's posting. Read the full original.
Listed by SPINS on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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