or apply directly on SPINS's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days SPINS's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 67% of SPINS's roles list one
- Ghost-job risk at SPINS
- high 5 stale, 0 reposted of 12 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SPINS's own greenhouse board since 2026-08-03. Full hiring picture for SPINS.
About this role
The Customer Success Manager at SPINS will manage a portfolio of clients, focusing on renewing and growing their business by acting as a trusted advisor. This role involves educating clients on SPINS' products, managing client communications, and developing strategies to enhance engagement and mitigate churn. The position requires collaboration with internal teams and capturing client feedback to inform product development.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPINS as an employer.
What you need
- BA/BS degree in Business Administration or related quantitative field
- 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role
- Demonstrated ability to communicate, present, and influence effectively at all organizational levels
- Demonstrated ability to creatively problem solve to drive customer value
- Technical aptitude and intermediate or higher experience with Microsoft Excel and PowerPoint
- Self-starter with efficient time management skills
Nice to have
- Enterprise software or SaaS experience
- Experience working with syndicated data
- CPG, Retail, or natural/specialty industry experience
- Familiarity with contract management systems including DocuSign, Salesforce, or other CPQ management tooling
What you get
- Hybrid work options for work/life balance
- Paid time to volunteer with a matched charitable donation
- Semi-annual company-wide employee survey to shape programs and culture
Worth weighing
- Salary range is relatively narrow at $75,000-$80,000
- No mention of specific career advancement opportunities
- Requires self-management without active supervision
Summarised from SPINS's posting. Read the full original.
Listed by SPINS on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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