or apply directly on Spinai's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Spinai's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- No 0% of Spinai's roles list one
- Ghost-job risk at Spinai
- low 0 stale, 0 reposted of 9 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Spinai's own lever board since 2026-08-04. Full hiring picture for Spinai.
About this role
As a Customer Support Specialist at Spin.AI, you will provide technical support to customers using the SpinOne platform, which includes applications like Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian's Jira and Confluence. Your role will involve troubleshooting issues via email and chat, writing knowledge base articles, and managing customer interactions to ensure a positive experience while addressing technical problems.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Spinai as an employer.
What you need
- Experience in customer support, particularly with Jira Service Management or Jira administration
- Strong troubleshooting skills
- Ability to write clear knowledge base articles
- Comfortable de-escalating tense conversations
- Methodical approach to problem-solving
Worth weighing
- No specific salary or benefits information provided
- The role involves working with a broad range of SaaS applications, which may require quick adaptation to different platforms
- The company is described as fast-paced with high growth potential, but specifics on career advancement are not mentioned
Summarised from Spinai's posting. Read the full original.
Listed by Spinai on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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