or apply directly on Solutions by Text's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Solutions by Text's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 0% of Solutions by Text's roles list one
- Ghost-job risk at Solutions by Text
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Solutions by Text's own greenhouse board since 2026-08-03. Full hiring picture for Solutions by Text.
About this role
The Senior Account Manager at Solutions by Text (SBT) will manage a portfolio of high-value customer relationships, focusing primarily on revenue retention and secondary account expansion through payments and messaging use cases. The role involves proactive risk management, driving product adoption, and executing complex renewal discussions while collaborating closely with Customer Success and other internal teams. The position requires navigating complex customer environments and maintaining strong relationships with multiple stakeholders.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Solutions by Text as an employer.
What you need
- 7+ years of relevant experience within SaaS software environments
- 5+ years of experience in an account management or commercial ownership capacity managing complex, enterprise-level customer relationships
- Demonstrated history of successfully protecting, renewing, and growing substantial books of existing customer revenue
- Experience managing larger and more complex customer relationships involving multiple stakeholders
- Demonstrated ability to identify and mitigate account risk before it materially impacts renewal or revenue
- Comfortable operating with a high degree of autonomy and accountability
Nice to have
- Direct experience within SBT’s markets and customer ecosystem such as texting, communications, or CPaaS
- Experience in payments capture and processing, consumer finance, or banking
- Ability to read, understand, and effectively navigate software contracts
- Strong understanding of multiple pricing models and commercial structures
Worth weighing
- No salary listed
- Role requires navigating complex customer environments with multiple stakeholders
- High degree of autonomy may not suit all candidates
- Focus on both retention and expansion could lead to a demanding workload
Summarised from Solutions by Text's posting. Read the full original.
Listed by Solutions by Text on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Solutions by Text
- Account ManagerRemote