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SoFi

Senior Operations Surveillance and Support Specialist

SoFi · UT - Cottonwood Heights

Posted about 2 months ago

or apply directly on SoFi's site. We never take the application ourselves.

Is this posting real?

This role has been open
62 days
SoFi's roles stay open a median of 69 days
Reposted
No
Salary listed
No
7% of SoFi's roles list one
Ghost-job risk at SoFi
high
61 stale, 5 reposted of 61 open
Hiring momentum
122 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from SoFi's own greenhouse board since 2026-08-03. Full hiring picture for SoFi.

About this role

The Senior Operations Surveillance and Support Specialist at SoFi will be responsible for monitoring workflows, reviewing exception reports, and performing quality reviews to enhance operational performance. This role involves collaborating with team members to identify risks and improve processes while ensuring compliance with policies. The position requires a proactive approach to problem-solving and the ability to manage multiple tasks in a fast-paced environment.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SoFi as an employer.

What you need

  • 4-6 years of collections, compliance or operations support experience
  • Excellent written communication skills
  • Strong attention to detail
  • Ability to work independently with minimal supervision
  • Adaptability in a changing environment
  • Positive, professional attitude and strong work ethic

Nice to have

  • 1–2 years of personal loan experience
  • Background in consumer credit, student loans, or financial services operations
  • Associate’s or Bachelor’s degree in a related field
  • Familiarity with operating systems (Windows, MacOS) and productivity suites (Microsoft Office, G Suite)
  • Proficiency in spreadsheets (Tableau, Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides)

Worth weighing

  • No specific salary listed, only a base pay range mentioned
  • Vague description of some responsibilities may require further clarification
  • Fast-paced environment may not suit everyone
  • No remote work options for certain locations like Hawaii, Alaska, or Puerto Rico

Summarised from SoFi's posting. Read the full original.

Listed by SoFi on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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