or apply directly on SoFi's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days SoFi's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 7% of SoFi's roles list one
- Ghost-job risk at SoFi
- high 23 stale, 5 reposted of 61 open
- Hiring momentum
- 122 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SoFi's own greenhouse board since 2026-08-03. Full hiring picture for SoFi.
About this role
The Senior Dialer Analyst at SoFi is responsible for managing outbound and inbound dialer operations related to Personal Loans, Credit Cards, and Loan Origination Outreach. This role involves overseeing daily dialer activities, resolving technical issues, analyzing dialer metrics for efficiency improvements, ensuring compliance with regulations, and collaborating with various business partners to enhance operations and training.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SoFi as an employer.
What you need
- Experience working in a fast paced, collections call center environment
- Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
- Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement
- A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree
- Strong written and verbal communication skills
- Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels
Nice to have
- Previous experience in Banking or Fintech
- Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
- Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making
Worth weighing
- No specific salary figures provided
- The role involves compliance with various regulations which may require ongoing education and adaptation to changes in laws
- Experience with Tableau or similar tools is preferred but not mandatory, which may affect the competitiveness of applicants
- The position requires collaboration with IT and Telephony teams, indicating a need for strong interpersonal skills
Summarised from SoFi's posting. Read the full original.
Listed by SoFi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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