or apply directly on SmartRent's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days SmartRent's roles stay open a median of 68 days
- Reposted
- No
- Salary listed
- No 30% of SmartRent's roles list one
- Ghost-job risk at SmartRent
- high 9 stale, 0 reposted of 10 open
- Hiring momentum
- 18 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from SmartRent's own greenhouse board since 2026-08-03. Full hiring picture for SmartRent.
About this role
The Director of Customer Service at SmartRent is responsible for overseeing the strategic and operational management of the Customer Service department, leading teams both in the US and offshore. This role involves developing customer service strategies, managing vendor relationships, analyzing performance metrics, and ensuring high customer satisfaction through effective team leadership and cross-functional collaboration.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmartRent as an employer.
What you need
- Bachelor’s degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles
- Proven track record of managing large, diverse teams in call center environments and achieving departmental success
- Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting
- Strong leadership, team management, and interpersonal communication skills
- Strategic planning and analytical expertise with a results-oriented mindset
- Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)
Nice to have
- Experience with Intercom, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery
What you get
- Comprehensive and competitive benefits package including medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions
- Flexible and generous PTO
- Competitive 401(k) with employer contributions
- Paid parental leave
- Discounted insurance plans for pets and legal services
- Employee stock purchase plan
Worth weighing
- This is a hybrid role based out of Scottsdale, AZ, which may require some in-office presence
- The role involves managing both direct and indirect customer interactions, which may present challenges in team coordination
- No specific salary information is provided in the posting
Summarised from SmartRent's posting. Read the full original.
Listed by SmartRent on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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