or apply directly on SmarterDx (Private)'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days SmarterDx (Private)'s roles stay open a median of 24 days
- Reposted
- No
- Salary listed
- No 67% of SmarterDx (Private)'s roles list one
- Ghost-job risk at SmarterDx (Private)
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SmarterDx (Private)'s own greenhouse board since 2026-08-03. Full hiring picture for SmarterDx (Private).
About this role
As a part-time Client Support Analyst at SmarterDx, you will be the first point of contact for clients, addressing technical and workflow issues through email and chat. Your role involves troubleshooting problems, escalating complex issues when necessary, and maintaining clear communication with clients and internal teams while ensuring timely resolution of inquiries.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmarterDx (Private) as an employer.
What you need
- 3-5 years experience in technical support or client service roles, preferably in healthcare technology or SaaS
- Strong experience in at least two of the following: Technical troubleshooting and problem-solving, Clinical documentation improvement (CDI) processes, Healthcare information systems/electronic medical records (EMRs)
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Strong empathy and patience, with a genuine desire to help users succeed
- Experience with Jira, Zendesk, or other ticketing systems
- Experience with Slack
Nice to have
- Experience with electronic medical records (EMRs) or related healthcare applications
- Knowledge of medical terminology and hospital workflows
- Salesforce and/or SQL experience
What you get
- Hourly rate of $34.62
- Eligible to participate in the Company’s 401(k) plan
- Participates in the Company’s accrued PTO program, with up to 15 days of PTO accrued per year
- Not eligible for other standard employee benefits
Worth weighing
- Part-time role with a maximum of 25 hours per week
- Work hours are limited to 8AM - 12PM ET or 5PM - 12PM ET
- Success is measured by accountability and judgment, not just responsiveness
- Role requires strong independence in troubleshooting and decision-making
Summarised from SmarterDx (Private)'s posting. Read the full original.
Listed by SmarterDx (Private) on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at SmarterDx (Private)
- Staff Clinical Product SpecialistRemote (United States)