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Slice

Supervisor, Phone Operations

Slice · Debar, Prishtina

Posted 4 days ago

or apply directly on Slice's site. We never take the application ourselves.

Is this posting real?

This role has been open
4 days
Slice's roles stay open a median of 82 days
Reposted
No
Salary listed
No
8% of Slice's roles list one
Ghost-job risk at Slice
high
27 stale, 0 reposted of 36 open
Hiring momentum
63 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Slice's own greenhouse board since 2026-08-03. Full hiring picture for Slice.

About this role

As a Supervisor for the Phone Operations team, you will lead a group of Community Team Leads, overseeing daily operations to ensure high performance and customer satisfaction. Your role will involve coaching, managing escalations, and using data to enhance operational efficiency while fostering a culture of accountability and teamwork. You will also collaborate with various teams to improve processes and support new customer onboarding.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Slice as an employer.

What you need

  • 2+ years of operational leadership experience
  • Experience leading frontline teams in a contact center, customer support, operations, or service environment
  • Strong performance management skills
  • Comfortable using operational metrics and dashboards
  • Experience managing Team Leads, Supervisors, or other frontline leaders
  • Strong organizational skills

Nice to have

  • Experience managing organizations of 50+ employees
  • Experience in workforce management, scheduling, or capacity planning
  • Experience supporting operational process improvement initiatives
  • Experience in a high-growth technology, marketplace, or customer operations environment

Worth weighing

  • No salary listed
  • The role requires a focus on customer experience and operational metrics, which may involve high-pressure situations
  • The position may require flexible hours, including evenings and weekends

Summarised from Slice's posting. Read the full original.

Listed by Slice on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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