Application Support Specialist - Second Shift M-F
Sirona Medical · Remote
Posted 10 days ago · $30.00 - $36.00
or apply directly on Sirona Medical's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 10 days Sirona Medical's roles stay open a median of 10 days
- Reposted
- No
- Salary listed
- Yes 63% of Sirona Medical's roles list one
- Ghost-job risk at Sirona Medical
- moderate 2 stale, 0 reposted of 8 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sirona Medical's own greenhouse board since 2026-08-03. Full hiring picture for Sirona Medical.
About this role
As an Application Support Specialist at Sirona Medical, you will provide essential support to radiologists using the company's software. Your responsibilities will include responding to customer inquiries, documenting incidents, troubleshooting issues, and collaborating with engineering teams to resolve software-related problems. This role requires working the second shift, with a focus on ensuring a seamless experience for users and contributing to workflow improvements.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sirona Medical as an employer.
What you need
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Experience working directly with clinician onboarding on clinical applications
- Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
- Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Nice to have
- PACS administrator or PACS analyst background preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What you get
- Stock Options
- Flexible Paid Time Off
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
Worth weighing
- This is an hourly role, which may affect job security compared to salaried positions.
- The shift hours are non-standard, requiring availability from 3 PM to 11:30 PM EST, with potential overnight and weekend shifts on a rotating basis.
- The salary range is stated but may vary based on location and experience, which could lead to uncertainty during negotiations.
Summarised from Sirona Medical's posting. Read the full original.
Listed by Sirona Medical on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.