Customer Success Manager (m/f/d)
SimScale · North America, Europe and Remote
Posted about 2 months ago
or apply directly on SimScale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 56 days SimScale's roles stay open a median of 56 days
- Reposted
- No
- Salary listed
- No 0% of SimScale's roles list one
- Ghost-job risk at SimScale
- high 4 stale, 0 reposted of 4 open
- Hiring momentum
- 5 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-28
Measured from postings appearing on and disappearing from SimScale's own greenhouse board since 2026-08-03. Full hiring picture for SimScale.
About this role
As a Customer Success Manager at SimScale, you will manage a portfolio of Commercial and High Potential accounts, overseeing the entire customer journey from onboarding to renewal and expansion. Your role involves building and managing a renewal and expansion pipeline, executing account growth strategies, and collaborating with various teams to enhance customer experience and satisfaction. You will also focus on customer health, identifying retention risks, and implementing strategies to mitigate them.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SimScale as an employer.
What you need
- 4+ years customer-facing experience in high-growth SaaS
- Experience managing renewals and/or expansions
- Pipeline and opportunity management skills
- Negotiation and closing experience
- Customer cohort management experience
- Project and programme management skills
Nice to have
- Experience running a tiered/segmented touch model
- Hands-on CFD/FEA/thermal background
- Experience cross-selling an AI layer onto a core subscription
Worth weighing
- No specific salary or benefits listed
- Role involves significant responsibility for customer retention and growth
- Opportunity to shape the Customer Success process
- Collaborative environment with multiple teams involved in customer success
Summarised from SimScale's posting. Read the full original.
Listed by SimScale on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.