or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 79 days Sila's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- high 215 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at Jackson Comfort Services, you will be the first point of contact for customers seeking assistance. Your daily tasks will include answering calls, texts, and chats, scheduling service appointments for HVAC, plumbing, and electrical needs, and maintaining accurate customer records in the CRM. You will work closely with dispatch and technicians to ensure smooth operations while providing friendly and professional customer service.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- Excellent customer service and communication skills
- Positive attitude and strong work ethic
- Ability to multitask in a fast-paced environment
- Organized with strong attention to detail
- Dependable and reliable
- Comfortable learning new technology
Nice to have
- ServiceTitan experience
- Call center or dispatch experience
- HVAC, plumbing, electrical, or home services experience
What you get
- $17-20/hour
- Medical, Dental & Vision Insurance
- Paid Time Off & Paid Holidays
- 401(k) with Company Match
- Ongoing training and career growth
- Full-time, year-round stability
Worth weighing
- No specific mention of remote work options
- Salary range provided but not specific to experience or performance
- No prior industry experience required, which may indicate a focus on training rather than immediate expertise
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
More roles at Sila
- Service PlumberOxford, PA
- HVAC Service TechnicianStoneham, MA
- PlumberFalls Creek, PA
- Residential HVAC Service TechnicianBeltsville, MD
- Customer Service RepresentativePittsburgh, PA
- Master Plumber (P1)Norwalk, CT
- HVAC Service TechnicianPittsburgh, PA
- HVAC Service TechnicianNorthfield, OH