PitchMeAI Jobs
Sila

Customer Service Representative

Sila · Frederick, MD

Posted 8 days ago

or apply directly on Sila's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Sila's roles stay open a median of 44 days
Reposted
No
Salary listed
No
13% of Sila's roles list one
Ghost-job risk at Sila
low
0 stale, 1 reposted of 220 open
Hiring momentum
257 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.

About this role

As a Customer Service Representative at TriState Home Services, you will be responsible for answering incoming calls, scheduling service appointments, and ensuring a positive customer experience. You will handle customer concerns, multitask in a fast-paced environment, and maintain accurate customer information while collaborating with dispatchers and technicians.

Our read on this posting3.0out of 5
benefits
3/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.

What you need

  • 1+ years of customer service, call center, or home services experience
  • Excellent phone presence and communication skills
  • Strong organization and attention to detail
  • Ability to multitask and prioritize in a busy environment
  • Comfortable handling upset or frustrated customers
  • Basic computer proficiency and ability to learn new software quickly

Nice to have

  • HVAC, plumbing, electrical, or Service Titan experience

What you get

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-paid life and disability insurance
  • Paid training and professional development
  • Opportunities for career growth and advancement

Worth weighing

  • The role requires handling multiple calls and tasks in a fast-paced environment, which may be stressful for some candidates.
  • Experience in HVAC, plumbing, or electrical services is preferred but not mandatory.

Summarised from Sila's posting. Read the full original.

Listed by Sila on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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