Customer Support Specialist
Signpost · Austin, Texas, United States, Remote
Posted 15 days ago · $45,000 to $55,000
or apply directly on Signpost's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Signpost's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- Yes 33% of Signpost's roles list one
- Ghost-job risk at Signpost
- high 2 stale, 0 reposted of 3 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Signpost's own greenhouse board since 2026-08-03. Full hiring picture for Signpost.
About this role
As a Customer Support Specialist at SignpostAI, you will be the first point of contact for customers needing assistance with their services. Your daily tasks will include answering calls, emails, and chats, troubleshooting issues, and providing solutions while logging interactions in HubSpot. You will collaborate with Customer Success Managers and other teams to ensure customer satisfaction and help improve product offerings.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Signpost as an employer.
What you need
- 1 to 2 years of experience in customer support, customer service, SaaS support, or a similar customer-facing role
- Tech savvy, with the ability to pick up new systems and processes quickly
- Clear, friendly communication on the phone and in writing
- A collaborative team player with a servant's heart
- Patience and empathy, especially with frustrated or stressed customers
- Strong organization and attention to detail
Nice to have
- Experience with HubSpot, Aircall, Slack, or other CRM, phone, or help desk tools
- Familiarity with home service businesses, phone systems, or business texting
What you get
- $45,000 to $55,000 annual salary
- Hybrid schedule from our Austin-area office: 2 days in office, 3 days remote
- Medical, dental, and vision benefits
- PTO and paid holidays
- Training, mentorship, and room to grow
- Snacks and drinks in the office
Worth weighing
- Salary range provided is relatively low for a customer support role
- The role involves a rotating weekend on-call shift which may not suit everyone
- Focus is on problem-solving rather than account strategy or long-term planning, which may limit exposure to broader business functions
Summarised from Signpost's posting. Read the full original.
Listed by Signpost on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.