PitchMeAI Jobs
ShipMonk

Customer Service Representative

ShipMonk · Pittston, Pennsylvania, United States

Posted about 2 months ago

or apply directly on ShipMonk's site. We never take the application ourselves.

Is this posting real?

This role has been open
48 days
ShipMonk's roles stay open a median of 81 days
Reposted
No
Salary listed
No
1% of ShipMonk's roles list one
Ghost-job risk at ShipMonk
high
55 stale, 3 reposted of 67 open
Hiring momentum
90 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from ShipMonk's own greenhouse board since 2026-08-03. Full hiring picture for ShipMonk.

About this role

As a Customer Service Representative at ShipMonk, you will be the primary point of contact for merchants, managing their inquiries through phone, chat, and email. Your role involves facilitating timely issue resolution, educating merchants on services, and collaborating with warehouse management and developers to ensure requests are fulfilled professionally. You will also identify opportunities to enhance the merchant experience and support their projects throughout their lifecycle.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipMonk as an employer.

What you need

  • 1-2 years of experience in a Customer Service position
  • 1-2 years of experience in Logistics, Supply Chain, or E-Commerce
  • Bachelor's Degree or equivalent work experience

Worth weighing

  • No salary listed
  • Fast-paced, high-growth environment may require adaptability
  • Role involves juggling multiple tasks and responsibilities

Summarised from ShipMonk's posting. Read the full original.

Listed by ShipMonk on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at ShipMonk

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