PitchMeAI Jobs
ShipMonk

Client Experience Manager

ShipMonk · Fort Worth, Texas, United States

Posted 14 days ago

or apply directly on ShipMonk's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
ShipMonk's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of ShipMonk's roles list one
Ghost-job risk at ShipMonk
high
34 stale, 3 reposted of 67 open
Hiring momentum
90 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ShipMonk's own greenhouse board since 2026-08-03. Full hiring picture for ShipMonk.

About this role

As a Client Experience Manager at ShipMonk, you will lead a team focused on delivering exceptional support to clients, managing key service metrics such as resolved cases and customer satisfaction. Your role involves coaching team members, driving performance improvements, and collaborating with other departments to enhance the client experience. This hands-on leadership position requires a balance of operational excellence and people development in a fast-paced environment.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipMonk as an employer.

What you need

  • 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
  • Track record of owning and improving CSAT, case resolution, and other CX metrics
  • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
  • Experience coaching and scaling individual contributors
  • Strong written and verbal communication skills

Nice to have

  • Bonus points for experience with 3PLs or high-growth startups

What you get

  • Competitive Salary + Bonus
  • Paid Time Off + Paid Holidays
  • Health, Dental, Vision + 401k with Match
  • Company Events, Wellness Programs & More

Worth weighing

  • No specific salary listed
  • Position based in Louisville, KY, but mentions Fort Worth, TX location
  • Fast-paced environment may lead to high pressure
  • Focus on metrics may require a data-driven mindset

Summarised from ShipMonk's posting. Read the full original.

Listed by ShipMonk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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