or apply directly on Shieldai's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Shieldai's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Shieldai's roles list one
- Ghost-job risk at Shieldai
- low 0 stale, 23 reposted of 462 open
- Hiring momentum
- 615 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Shieldai's own lever board since 2026-08-04. Full hiring picture for Shieldai.
About this role
The Staff Customer Success Manager at Shield AI will play a crucial role in ensuring that Hivemind Enterprise customers achieve their desired outcomes. This position involves proactive engagement throughout the customer lifecycle, including onboarding, managing account health, and supporting renewals, all while interacting with C-Suite stakeholders. The role requires significant travel, estimated at 30-50%, to meet with customers both domestically and internationally.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Shieldai as an employer.
What you need
- 8+ years of experience in customer success or related field
- Experience interacting with C-Suite stakeholders
- Ability to travel 30-50% of the time
- Proven track record in managing customer relationships and driving renewals
What you get
- Pay within range listed + Bonus + Benefits + Equity
- Temporary benefits package applicable after 60 days of employment
Worth weighing
- Extensive travel required, including international travel
- Salary compensation influenced by various factors, specifics not disclosed
- Role involves high-impact responsibilities but may require significant time away from home
Summarised from Shieldai's posting. Read the full original.
Listed by Shieldai on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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