Senior Staff Customer Sustainment Engineer (R5502)
Shieldai · San Diego, California
Posted 29 days ago
or apply directly on Shieldai's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Shieldai's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Shieldai's roles list one
- Ghost-job risk at Shieldai
- low 0 stale, 23 reposted of 462 open
- Hiring momentum
- 615 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Shieldai's own lever board since 2026-08-04. Full hiring picture for Shieldai.
About this role
The Senior Staff Customer Sustainment Engineer at Shield AI will support Hivemind systems post-deployment, focusing on customer support, systems troubleshooting, and engineering. This role involves gathering evidence from customers to identify and resolve technical issues, managing Tier 1 and Tier 2 support, and collaborating with various engineering teams to ensure mission readiness. The engineer will also document outcomes for future reference and assist in product improvements based on customer feedback.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Shieldai as an employer.
What you need
- Experience in customer support and systems troubleshooting
- Ability to translate operational context into technical problems
- Familiarity with DoD sustainment language and intermediate-level maintenance
- Strong communication skills to keep customers informed and engaged during issue resolution
What you get
- Pay within range listed + Bonus + Benefits + Equity
- Temporary benefits package after 60 days of employment
Worth weighing
- No specific salary range listed
- Role involves significant customer interaction and troubleshooting
- Engagement with multiple engineering teams may require diverse technical knowledge
Summarised from Shieldai's posting. Read the full original.
Listed by Shieldai on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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