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Samsara

Customer Experience Strategy Manager

Samsara · Remote - US

Posted 14 days ago

or apply directly on Samsara's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Samsara's roles stay open a median of 45 days
Reposted
No
Salary listed
No
4% of Samsara's roles list one
Ghost-job risk at Samsara
low
0 stale, 7 reposted of 260 open
Hiring momentum
433 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Samsara's own greenhouse board since 2026-08-03. Full hiring picture for Samsara.

About this role

The Customer Experience Strategy Manager at Samsara will lead initiatives to enhance customer experience through the development of Voice of Customer (VoC) programs and the use of AI-driven insights. This role involves analyzing customer data, facilitating cross-functional meetings to drive improvements, and operationalizing a customer-centric culture within the organization. The manager will also evaluate AI tools for customer intelligence and serve as a thought leader in customer experience best practices.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Samsara as an employer.

What you need

  • 5+ years direct experience in Customer Experience, Customer Insights, Partner Experience, or Market Research in a B2B SaaS or Fortune 500 Company
  • Experience managing global customer or partner listening posts, such as NPS programs, advisory boards, transactional survey programs, or event-based surveys
  • Knowledge of a variety of survey design and research methods
  • Experience in analyzing and interpreting a mix of qualitative and quantitative data
  • Strong analytical and logical reasoning skills; deep sense of curiosity
  • Strong presentation skills, able to convey complex ideas clearly

Nice to have

  • Experience using Qualtrics, Medallia, or similar enterprise-level experience management platforms
  • Experience using R programming or Stata for statistical analysis on customer experience data
  • Experience running churn and predictive models based on customer experience data
  • Exposure to AI-moderated research tools or automated insight/reporting platforms

What you get

  • Annual base salary range of $106,802 — $161,550 USD
  • Performance-based bonus/variable pay
  • Equity for eligible roles
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans

Worth weighing

  • Remote position excludes candidates from the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
  • Travel required to customer sites 2-3 times per quarter
  • Role involves managing multiple projects in a fast-paced environment

Summarised from Samsara's posting. Read the full original.

Listed by Samsara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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