Customer Success Operations Engineer
SambaNova Systems · San Jose, California, United States
Posted 29 days ago
or apply directly on SambaNova Systems's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days SambaNova Systems's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of SambaNova Systems's roles list one
- Ghost-job risk at SambaNova Systems
- high 21 stale, 2 reposted of 57 open
- Hiring momentum
- 68 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SambaNova Systems's own greenhouse board since 2026-08-03. Full hiring picture for SambaNova Systems.
About this role
The Customer Success Operations Engineer will design and manage AI-driven workflows to enhance the efficiency of the Customer Success organization. This role involves evaluating and implementing AI tools, maintaining the Customer Success tech stack, and collaborating with various teams to ensure effective AI adoption. The engineer will also focus on building reports and dashboards to track key metrics and improve processes within the organization.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SambaNova Systems as an employer.
What you need
- 2–5 years of experience in Operations, Business Operations, Revenue Operations, Sales Operations, or Customer Success Operations (SaaS/tech environment preferred)
- Genuine hands-on experience using AI tools in a work context
- Comfort experimenting with new AI tools quickly
- Hands-on experience with a CRM (Salesforce or HubSpot)
- Strong analytical skills
- Advanced Excel/Google Sheets skills; SQL experience is a plus
Nice to have
- Experience building or configuring AI agents, custom GPTs, or automation flows for a business function
- Familiarity with prompt engineering basics and AI governance/guardrails in a business setting
- Experience with BI/visualization tools (Tableau, Looker, Power BI)
- Familiarity with customer health scoring models and renewal/forecasting methodologies
- Experience supporting a Customer Success org through a period of growth or scaling
What you get
- Competitive total rewards package including base salary, equity, and benefits
- 95% premium coverage for employee medical insurance
- 77% premium coverage for dependents
- Health Savings Account (HSA) with employer contribution
- Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans
- Flexible Spending Account (FSA) options
Worth weighing
- No specific mention of the technology stack beyond AI tools
- The role emphasizes a strong focus on AI, which may require a steep learning curve for those unfamiliar with AI applications
- The position may involve a high degree of experimentation and iteration, which could be challenging for those who prefer structured environments
Summarised from SambaNova Systems's posting. Read the full original.
Listed by SambaNova Systems on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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