or apply directly on Salary Finance's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Salary Finance's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Salary Finance's roles list one
- Ghost-job risk at Salary Finance
- low 0 stale, 0 reposted of 1 open
- Hiring momentum
- 2 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Salary Finance's own greenhouse board since 2026-08-03. Full hiring picture for Salary Finance.
About this role
As a Customer Service Associate at Salary Finance, you will handle customer inquiries through live chat and email, ensuring a positive experience. Your responsibilities include diagnosing and resolving queries related to loans and accounts, maintaining accurate records, and collaborating with the tech team to troubleshoot issues. You will also contribute to process improvements by sharing insights on recurring customer issues and participate in training to stay updated on product changes.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Salary Finance as an employer.
What you need
- Experience in a customer or client facing environment
- Excellent communication skills
- Exceptional organisational and time management skills
- Detail-oriented with a focus on completing complex tasks
- Ability to interact with customers via live chat and email
- Intermediate knowledge of Google Sheets and Excel
Nice to have
- Customer service experience in a financial services, technology, or employee benefits company
- Experience of working in a regulated environment
- Familiarity with CRM systems
- Knowledge of G Suite
- Advanced Excel skills
What you get
- 24 days of annual leave & 10 public holiday days
- Private Medical for you and your immediate family
- Life Insurance for yourself
Worth weighing
- No salary listed
- Fast-paced environment may require adaptability to change
- Role involves handling sensitive information and compliance with data protection regulations
Summarised from Salary Finance's posting. Read the full original.
Listed by Salary Finance on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.