Team Leader, Operations - Customer Support
Rocket Money · Remote (US)
Posted about 3 months ago · $60,000 - $75,000
or apply directly on Rocket Money's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Rocket Money's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 71% of Rocket Money's roles list one
- Ghost-job risk at Rocket Money
- high 16 stale, 1 reposted of 17 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Rocket Money's own greenhouse board since 2026-08-03. Full hiring picture for Rocket Money.
About this role
As a Customer Support Team Leader at Rocket Money, you will coach and develop a team of Operations Associates while driving performance and member satisfaction. Your role involves overseeing customer support interactions, implementing process improvements, and providing feedback to team members. You will also analyze team performance data and advocate for your team during escalations.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rocket Money as an employer.
What you need
- 3+ years of experience in customer service or a closely related field
- Demonstrated experience in a leadership or team lead capacity, with experience managing a team of five or more direct reports preferred
Nice to have
- Background in a B2C technology company
- Familiarity with Looker or similar data reporting tools
- Experience using Intercom
What you get
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
Worth weighing
- Schedule is Tuesday - Saturday, which may not suit all candidates
- Role may evolve over time, indicating potential for changing responsibilities
- Salary range provided, but compensation may vary based on knowledge and experience
Summarised from Rocket Money's posting. Read the full original.
Listed by Rocket Money on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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