or apply directly on Rockbot's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Rockbot's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 67% of Rockbot's roles list one
- Ghost-job risk at Rockbot
- high 2 stale, 0 reposted of 3 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rockbot's own greenhouse board since 2026-08-03. Full hiring picture for Rockbot.
About this role
As a Tier 2 Technical Support Specialist at Rockbot, you will handle complex technical support issues, focusing on networking, firewall configuration, and hardware troubleshooting. Your role involves diagnosing problems, optimizing support operations with AI tools, and improving documentation and workflows. You will collaborate with various teams to enhance customer experiences and support enterprise accounts while maintaining communication and meeting service level agreements.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rockbot as an employer.
What you need
- 3+ years in a Tier 2, escalation, or advanced technical support role within SaaS, IoT, AV, media technology, or related environments
- Strong networking fundamentals, including TCP/IP, VLANs, firewall configuration, and connectivity troubleshooting
- Hands-on experience troubleshooting hardware and device-level issues
- Skilled at structured problem solving and systematic root-cause analysis
- Strong written and verbal communication skills with both technical and non-technical audiences
- Experience with Zendesk or similar support platforms, including workflow configuration or administration
Nice to have
- Exposure to AI-enabled support tooling, automation workflows, or Copilot-style systems
- Exposure to audio engineering and/or AV installation
- Exposure to network rack installation
What you get
- Base compensation band for this role is $60k-$75k
- Equity
- Benefits for all team members
Worth weighing
- Occasional holiday coverage and on-call responsibilities are required
- Pay may vary depending on location and market conditions
- Role involves a significant focus on AI tooling and support operations optimization, which may require adaptability to new technologies
Summarised from Rockbot's posting. Read the full original.
Listed by Rockbot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.