PitchMeAI Jobs
Robinhood

Customer Experience Representative, Executive Office

Robinhood · Chicago, IL; Denver, CO; Westlake, TX

Posted about 2 months ago

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Robinhood's roles stay open a median of 66 days
Reposted
No
Salary listed
No
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
112 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

As a Customer Experience Escalations Specialist at Robinhood, you will handle sensitive customer cases that require advanced problem-solving and strong communication skills. Your role involves investigating escalated issues from leadership and regulatory bodies, collaborating with various teams to ensure timely resolutions, and maintaining high standards of professionalism and empathy. In-person attendance is required at least five days a week in either the Denver or Westlake office.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • FINRA Series 7 and 63 licenses required
  • 2+ years of customer support or service experience in financial services
  • Strong analytical and investigative skills
  • Experience managing highly escalated or sensitive customer situations
  • Strong ownership, judgment, and ability to adapt to changing priorities
  • Exceptional written and verbal communication skills

Nice to have

  • FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held

What you get

  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off including company holidays, paid time off, sick time, parental leave
  • Catered meals, events, and comfortable workspaces

Worth weighing

  • In-person attendance is mandatory at least five days a week
  • The role involves handling high-visibility and sensitive customer cases, which can be stressful
  • Working hours may vary based on business needs, potentially requiring flexibility in scheduling

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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