PitchMeAI Jobs
Robinhood

Customer Experience Representative, Core Services

Robinhood · Chicago, IL; Denver, CO; Westlake, TX

Posted about 2 months ago · $24.65 - $29

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Robinhood's roles stay open a median of 66 days
Reposted
No
Salary listed
Yes
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
112 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

As a Customer Experience Representative at Robinhood, you will be the voice of the company, providing exceptional support to customers via phone, email, and chat. Your role involves addressing a range of customer needs related to equities and options trading, while also driving improvements based on customer feedback. You will work in a fast-paced environment, requiring strong problem-solving skills and a commitment to delivering a seamless customer experience.

Our read on this posting3.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • Active FINRA Series 7 and 63 Licenses
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Ability to adapt to various customer experience delivery methods
  • Exceptional skills in defusing customer anxiety
  • Self-starter with a willingness to learn

What you get

  • Performance driven compensation with multipliers for outsized impact
  • Bonus programs
  • Equity ownership
  • 401(k) matching
  • 100% paid health insurance for employees
  • 90% coverage for dependents

Worth weighing

  • In-person attendance required 5 days a week during onboarding and at least 3 days a week afterward
  • Role involves handling complex financial topics which may require extensive learning
  • Schedule may include evenings and weekends as customer demands evolve

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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