PitchMeAI Jobs
Robinhood

Customer Experience Representative, Concierge

Robinhood · Chicago, IL; Denver, CO; Westlake, TX

Posted about 2 months ago · $24.65 - $29

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
54 days
Robinhood's roles stay open a median of 55 days
Reposted
No
Salary listed
Yes
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
93 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

As a Customer Experience Representative on the Concierge team, you will provide exceptional support to high-value clients by resolving complex issues and fostering long-term relationships. Your role involves conducting personalized conversations to guide customers through their financial journeys and ensuring high customer satisfaction. You'll also collaborate with internal teams to share insights from customer interactions to enhance products and services.

Our read on this posting3.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • 3+ years of experience at a brokerage or within a licensed financial services environment
  • FINRA Series 7 and 63 required
  • Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
  • Excellent verbal and written communication skills
  • Passionate about customer advocacy, financial literacy, and building long-term relationships
  • Adaptable and self-motivated in a fast-paced, constantly evolving environment

Nice to have

  • FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held

What you get

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces

Worth weighing

  • In-person attendance expected 5 days per week during onboarding and at least 3 days per week afterwards
  • Shift flexibility includes options for daytime shifts and the opportunity to transition to a remote overnight shift post-training
  • Base pay varies based on location and other job-related factors, with a specified hourly range for the role
  • High expectations and a fast-paced environment may not suit everyone

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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