or apply directly on Roadie's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Roadie's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Roadie's roles list one
- Ghost-job risk at Roadie
- moderate 2 stale, 0 reposted of 8 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Roadie's own greenhouse board since 2026-08-03. Full hiring picture for Roadie.
About this role
As a Customer Support Specialist at Roadie, you will be the first point of contact for customers, providing support via phone, email, and text. Your role involves addressing customer concerns, monitoring deliveries, and collaborating with team members to ensure a seamless delivery experience. You will also utilize Salesforce and other tools to log interactions and resolve issues while working in a fast-paced environment with flexible hours.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Roadie as an employer.
What you need
- 2+ years customer service experience, preferably in technology or logistics
- Strong written and verbal communication skills
- Ability to problem solve and troubleshoot quickly and efficiently
- Comfortable in a fast-paced environment and adapting to changing requirements
- Ability to work non-standard hours, including evenings and weekends
Nice to have
- Experience with Salesforce
What you get
- Competitive total rewards package
- 100% company-paid health insurance for yourself
- 401(k) with company match
- Tuition & student loan repayment assistance
- Remote-first environment
- Generous PTO
Worth weighing
- Role requires flexibility with work hours, including evenings and weekends
- Experience with Salesforce is preferred but not mandatory
- Fast-paced environment may not suit everyone
Summarised from Roadie's posting. Read the full original.
Listed by Roadie on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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