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Ro

Associate Director, Customer Experience Operations

Ro · New York, NY or Remote

Posted 8 days ago · $152,000 - $175,000

or apply directly on Ro's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Ro's roles stay open a median of 44 days
Reposted
No
Salary listed
Yes
73% of Ro's roles list one
Ghost-job risk at Ro
low
0 stale, 2 reposted of 48 open
Hiring momentum
61 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Ro's own lever board since 2026-08-04. Full hiring picture for Ro.

About this role

As the Associate Director of Customer Experience Operations at Ro, you will oversee the performance and evolution of outsourced Member Experience operations, collaborating with BPO providers to ensure high-quality care. Your role involves leading senior Customer Experience Leaders, setting operational rhythms, and streamlining workflows while leveraging data to enhance both patient and team experiences.

Our read on this posting4.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ro as an employer.

What you need

  • Experience in managing outsourced operations or BPO partnerships
  • Strong leadership skills with a focus on performance management
  • Ability to streamline workflows and strengthen processes
  • Experience using CRM platforms and automation tools
  • Data-driven mindset to translate insights into actionable improvements

What you get

  • Target base salary of $152,000 - $175,000
  • Competitive equity and benefits package
  • Flexible work location with in-person collaboration opportunities for tri-state area employees

Worth weighing

  • No specific mention of required years of experience
  • The role requires collaboration with multiple external partners, which may introduce variability in operations
  • The focus on BPO may limit direct engagement with internal teams

Summarised from Ro's posting. Read the full original.

Listed by Ro on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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