Senior Director, Customer Engagement Strategy & Operations
Revolution Medicines · Redwood City, California, United States
Posted 28 days ago
or apply directly on Revolution Medicines's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Revolution Medicines's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Revolution Medicines's roles list one
- Ghost-job risk at Revolution Medicines
- low 0 stale, 6 reposted of 264 open
- Hiring momentum
- 449 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Revolution Medicines's own greenhouse board since 2026-08-03. Full hiring picture for Revolution Medicines.
About this role
The Senior Director, Customer Engagement Strategy & Operations will lead the development and implementation of advanced AI capabilities to enhance healthcare professional engagement and commercial performance at Revolution Medicines. This role involves shaping the commercial AI vision, identifying high-value opportunities, and translating strategic goals into actionable solutions across various channels. The position requires collaboration with multiple teams to drive innovation and improve customer experiences through AI-driven engagement strategies.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Revolution Medicines as an employer.
What you need
- Bachelor's degree required; MBA or another advanced degree strongly preferred
- 12+ years of progressive experience in commercial strategy, marketing, omnichannel customer engagement, marketing operations, data, analytics, or related functions within the pharmaceutical or biotechnology industry
- Demonstrated expertise in the business application of Generative AI, Agentic AI, large language models, AI agents, natural language processing, machine learning, and predictive and prescriptive analytics
- Demonstrated success leading complex programs in matrixed organizations, building alignment, influencing senior stakeholders, and delivering outcomes without direct authority
- Proven ability to turn complex commercial needs into clear AI, data, product, and technology requirements
- Strong understanding of commercial data, analytics, CRM, marketing automation, customer journey orchestration, and digital engagement platforms, including Veeva CRM, Salesforce Marketing Cloud, or comparable tools
Nice to have
- Oncology commercialization or launch experience
- Targeted therapy or rare-disease experience
- Work in a high-growth or pre-commercial biotechnology environment
What you get
- Base pay salary range of $244,000 — $305,000 USD
- Competitive cash compensation
- Robust equity awards
- Strong benefits
- Significant learning and development opportunities
Worth weighing
- The role is not a software engineering or data science position
- The position requires deep expertise in AI, which may limit candidates without this specific background
- Initial individual contributor role may evolve into more leadership responsibilities
- Collaboration with multiple teams may require strong interpersonal skills and adaptability
Summarised from Revolution Medicines's posting. Read the full original.
Listed by Revolution Medicines on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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