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Quince

CS Learning and Development Specialist

Quince · Barcelona, Spain

Posted about 3 months ago

or apply directly on Quince's site. We never take the application ourselves.

Is this posting real?

This role has been open
93 days
Quince's roles stay open a median of 103 days
Reposted
No
Salary listed
No
21% of Quince's roles list one
Ghost-job risk at Quince
high
134 stale, 12 reposted of 134 open
Hiring momentum
44 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Quince's own greenhouse board since 2026-08-03. Full hiring picture for Quince.

About this role

The CX Learning and Development Specialist at Quince is responsible for delivering comprehensive onboarding and ongoing training for the global Customer Care team. This role involves facilitating live and virtual training sessions, utilizing AI-enabled tools, and ensuring that agents are well-prepared to meet customer needs. The specialist will also monitor learner progress, provide coaching, and continuously improve training materials based on performance data.

Our read on this posting2.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Quince as an employer.

What you need

  • Bachelor’s degree or equivalent experience
  • At least 4-6 years of experience in customer experience training or learning roles
  • Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences
  • Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality
  • Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids)
  • Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes

Nice to have

  • Global mindset: Comfortable assessing and customizing learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training

What you get

  • Base salary: €53,000 - €63,000 gross/year
  • Bonus eligibility varies by role and is determined based on the position's impact and contribution to strategic goals
  • Attractive compensation package

Worth weighing

  • Travel: Up to 25% to support onboarding cohorts and training initiatives across global offices
  • Fast-paced environment may require strong multitasking abilities
  • Role involves leveraging AI tools, which may require adaptability to new technologies

Summarised from Quince's posting. Read the full original.

Listed by Quince on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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