Senior Director of Customer Success
Quantifind · Charlotte, North Carolina
Posted 21 days ago · $185,000 to $215,000 · Previously reposted
or apply directly on Quantifind's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Quantifind's roles stay open a median of 45 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 100% of Quantifind's roles list one
- Ghost-job risk at Quantifind
- high 13 stale, 2 reposted of 17 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Quantifind's own greenhouse board since 2026-08-03. Full hiring picture for Quantifind.
About this role
The Senior Director of Customer Success at Quantifind will lead the Customer Success organization, focusing on driving customer retention, renewal, and expansion revenue. This role involves collaborating with various departments to enhance customer health and success, establishing a scalable operating model, and engaging with high-level stakeholders in financial services and public sectors. The position requires a strategic leader who can navigate complex organizations and foster long-term relationships with customers.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Quantifind as an employer.
What you need
- 7+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing leadership function
- 3+ years leading Customer Success teams in an enterprise B2B SaaS environment
- Demonstrated experience managing strategic enterprise and/or financial services customers
- Strong background in financial services, RegTech, and AML/KYC technology
- Proven track record of improving retention, expansion, and NRR
- Experience building or scaling Customer Success organizations
Nice to have
- Experience managing public sector customers
- Experience with Customer Advisory Boards, executive governance programs, or similar strategic customer initiatives
- Experience with Salesforce and customer success platforms
- Experience managing a globally distributed Customer Success organization
What you get
- Competitive salary
- Company Equity
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued
Worth weighing
- Base salary range is $185,000 to $215,000, but individual pay is determined by various factors
- Preference for East Coast based candidates, particularly in Charlotte, New York City, or Atlanta, GA
- Role involves navigating complex organizations and high-level stakeholder engagement, which may require significant emotional intelligence and communication skills
Summarised from Quantifind's posting. Read the full original.
Listed by Quantifind on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Quantifind
- Customer Success Manager - Public SectorWashington, DC
- Customer Success ManagerCharlotte, North Carolina