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Pointclickcare

Sr. Provider Customer Success Manager - Payer, Provider & Convener

Pointclickcare · Remote, USA

Posted about 3 months ago · $118,000 - $132,000

or apply directly on Pointclickcare's site. We never take the application ourselves.

Is this posting real?

This role has been open
79 days
Pointclickcare's roles stay open a median of 80 days
Reposted
No
Salary listed
Yes
19% of Pointclickcare's roles list one
Ghost-job risk at Pointclickcare
high
80 stale, 7 reposted of 80 open
Hiring momentum
140 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Pointclickcare's own lever board since 2026-08-04. Full hiring picture for Pointclickcare.

About this role

The Senior Enterprise Customer Success Manager at PointClickCare will act as a strategic advisor to healthcare organizations, managing complex relationships and driving the adoption of PointClickCare solutions. This role involves engaging with C-suite stakeholders, developing strategic account plans, and facilitating collaboration across various healthcare entities to improve care coordination and outcomes. The manager will also analyze performance data to identify improvement opportunities and advocate for customer needs within the organization.

Our read on this posting3.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pointclickcare as an employer.

What you need

  • 5+ years of healthcare industry experience in customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles with a strong enterprise/strategic account focus
  • Direct experience working with or within health systems, Accountable Care Organizations (ACOs), physician groups, or provider risk arrangements
  • Demonstrated ability to build credibility and influence executive and senior leadership stakeholders
  • Strong knowledge of healthcare operations, care delivery, reimbursement models, provider economics, and healthcare technology ecosystems
  • Exceptional communication, presentation, relationship-building, and stakeholder management skills
  • Strong project management, organizational, and strategic planning capabilities

Nice to have

  • Direct experience supporting Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), Clinically Integrated Networks (CINs), or other value-based care models
  • Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks
  • Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, care transitions, discharge planning, or care coordination initiatives
  • Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications
  • Clinical operations, healthcare applications, consulting, or implementation experience

What you get

  • Base salary range of $118,000 - $132,000 + bonus + benefits
  • Total rewards package includes various components beyond base salary

Worth weighing

  • Approximately 30% travel required for customer engagements and industry events
  • The role requires strong executive presence and comfort engaging with C-suite stakeholders
  • The position is not a traditional customer success role, focusing more on strategic advisory than typical account management tasks

Summarised from Pointclickcare's posting. Read the full original.

Listed by Pointclickcare on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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