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Pointclickcare

Canada -Manager, Customer Support (Senior Care)

Pointclickcare · Remote or Mississauga

Posted about 3 months ago

or apply directly on Pointclickcare's site. We never take the application ourselves.

Is this posting real?

This role has been open
77 days
Pointclickcare's roles stay open a median of 80 days
Reposted
No
Salary listed
No
19% of Pointclickcare's roles list one
Ghost-job risk at Pointclickcare
high
80 stale, 7 reposted of 80 open
Hiring momentum
140 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Pointclickcare's own lever board since 2026-08-04. Full hiring picture for Pointclickcare.

About this role

The Manager, Customer Support will lead a team of Solutions Analysts to ensure exceptional customer service experiences. Responsibilities include overseeing daily operations, providing coaching and mentoring, managing performance, and implementing process improvements. The role requires strong cross-functional leadership and a focus on both employee and customer satisfaction.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pointclickcare as an employer.

What you need

  • 4+ years of business experience in a customer support environment
  • 3+ years of demonstrated management or leadership experience
  • Post-secondary degree or diploma
  • Ability to manage in a fast-paced environment
  • Clear communication skills in verbal and written formats
  • Demonstrated ability to drive team results through coaching and mentoring

Nice to have

  • Experience with or use of M365 Copilot
  • Experience with Knowledge-Centered Support (KCS)
  • Experience with Work Force Management (WFM) applications

What you get

  • Benefits starting from Day 1
  • Retirement plan matching
  • Flexible paid time off
  • Wellness support programs and resources
  • Parental and caregiver leaves
  • Fertility and adoption support

Worth weighing

  • Remote roles require occasional travel to the Mississauga or Salt Lake City office for events
  • Hybrid roles require residing within commutable distance to the specified office
  • No specific salary information provided

Summarised from Pointclickcare's posting. Read the full original.

Listed by Pointclickcare on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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