or apply directly on Pluribus Digital's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Pluribus Digital's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- Yes 100% of Pluribus Digital's roles list one
- Ghost-job risk at Pluribus Digital
- moderate 2 stale, 0 reposted of 11 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pluribus Digital's own greenhouse board since 2026-08-03. Full hiring picture for Pluribus Digital.
About this role
The Help Desk Analyst role at Pluribus Digital involves providing application support and business analysis for the HIOS system. Day-to-day tasks include troubleshooting technical issues, managing service requests, documenting incidents, and collaborating with both technical and business teams to improve system functionality and user experience. The position also requires communication with end users and preparation of reports on ticket trends and helpdesk status.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pluribus Digital as an employer.
What you need
- 2+ years of experience in application support, help desk/support, business analysis, quality assurance/testing, or a related field
- Bachelor’s degree in management information systems, Information Technology, Computer Information Systems, Business Administration, Computer Science, or a related field
- Experience providing Tier 2 or Tier 3 production/application support
- Experience troubleshooting technical issues directly with end users
- Experience working with ticketing or service management tools such as Jira and/or ServiceNow
- Strong analytical and problem-solving skills
Nice to have
- Experience supporting web-based applications or enterprise systems
- Experience with Salesforce
- Experience working in an Agile/Scrum environment
- Experience facilitating or participating in Scrum ceremonies
- Experience with data analysis, process improvement, or systems analysis
What you get
- Competitive salary based on experience and qualifications
- Opportunity to earn annual bonus
- Medical/dental/vision benefits
- PTO
- Company paid life insurance
- Generous 401k match program
Worth weighing
- Salary range provided is $85,000 to $90,000, which may be lower than industry standards for similar roles
- Role involves both technical troubleshooting and business analysis, which may require a diverse skill set
- Position emphasizes a calm work environment, which may appeal to those seeking work-life balance but could be a shift for those used to high-pressure roles
Summarised from Pluribus Digital's posting. Read the full original.
Listed by Pluribus Digital on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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