or apply directly on Platform.sh's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Platform.sh's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Platform.sh's roles list one
- Ghost-job risk at Platform.sh
- high 3 stale, 1 reposted of 8 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Platform.sh's own greenhouse board since 2026-08-03. Full hiring picture for Platform.sh.
About this role
As a Senior Manager, Support at Upsun, you will lead a team of up to 15 Support Engineers, focusing on driving exceptional customer outcomes and operational excellence. Your role involves managing daily support operations, integrating AI and automation tools, handling complex customer escalations, and collaborating with cross-functional teams to advocate for customer needs and improve service delivery.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Platform.sh as an employer.
What you need
- 5+ years of experience leading technical support, customer support or service delivery teams
- Strong operational management capabilities including workforce planning and performance management
- Extensive experience managing complex customer escalations and high-severity incidents
- Practical experience leveraging AI technologies to automate workflows and optimize support delivery
- Excellent communication skills with the ability to influence cross-functionally
Nice to have
- Experience leading geographically distributed or remote teams
- Hands-on experience with Linux operating systems and containerization technologies
- Background working within a SaaS or enterprise software environment
- Familiarity with service management practices, SRE and key support metrics
What you get
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
Worth weighing
- No salary listed
- Remote work is foundational, but applicants must be legally authorized to work in Canada or the USA
- The role involves managing a team, which may require strong leadership and interpersonal skills
Summarised from Platform.sh's posting. Read the full original.
Listed by Platform.sh on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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