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Platform.sh

Customer Retention Manager

Platform.sh · Remote • UK, France, Spain, Germany or Canada

Posted about 3 months ago

or apply directly on Platform.sh's site. We never take the application ourselves.

Is this posting real?

This role has been open
77 days
Platform.sh's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Platform.sh's roles list one
Ghost-job risk at Platform.sh
high
8 stale, 1 reposted of 9 open
Hiring momentum
15 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Platform.sh's own greenhouse board since 2026-08-03. Full hiring picture for Platform.sh.

About this role

The Customer Retention Manager at Upsun is responsible for managing a high-volume portfolio of customer accounts, focusing on proactive outreach and health monitoring to foster relationships and ensure renewals. The role involves building and improving retention workflows, utilizing customer health scoring to identify at-risk accounts, and collaborating with various teams to enhance retention strategies. Additionally, the manager will negotiate contracts and identify upsell opportunities during the renewal process.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Platform.sh as an employer.

What you need

  • Experience managing a rolling renewal pipeline
  • Experience negotiating pricing, contract terms, and multi-year agreements
  • Ability to identify at-risk accounts early and collaborate on save strategies
  • Hands-on experience with Salesforce or a similar CRM
  • Solid understanding of customer health scoring and retention strategy
  • Proven ability to identify upsell and cross-sell opportunities

What you get

  • Flexible PTO
  • Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
  • Company stock options
  • Professional development budget
  • Office equipment budget
  • Wellness budget

Worth weighing

  • No salary listed
  • Remote work is foundational, but hiring is currently focused on specific countries
  • Requires background checks for all roles

Summarised from Platform.sh's posting. Read the full original.

Listed by Platform.sh on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at Platform.sh

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