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Plata Card

On-Duty Customer IT Support Specialist - Middle+

Plata Card · Mexico

Posted 26 days ago

or apply directly on Plata Card's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
Plata Card's roles stay open a median of 30 days
Reposted
No
Salary listed
No
0% of Plata Card's roles list one
Ghost-job risk at Plata Card
low
0 stale, 56 reposted of 222 open
Hiring momentum
346 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Plata Card's own greenhouse board since 2026-08-03. Full hiring picture for Plata Card.

About this role

The On-Duty Customer IT Support Specialist will be part of the Customer IT Support team, focusing on managing and resolving technical issues for clients. Daily responsibilities include coordinating incident responses, monitoring critical services, updating stakeholders, and organizing post-incident reviews to enhance future responses.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Plata Card as an employer.

What you need

  • 2+ years of experience in handling significant incidents in a 24/7 high-load environment
  • 3+ years in customer-facing roles in support, product, or service delivery
  • Ability to coordinate multiple teams simultaneously
  • Understanding of how large-scale IT systems work and interact
  • High sense of responsibility and strong self-organization skills
  • Availability to work an 8-hour shift within the 08:00–20:00 window across LATAM time zones (UTC−6 to UTC−3)

Nice to have

  • Experience in Public Cloud, Microservices, and monitoring systems
  • Support or another technical experience with AWS, Kubernetes, PostgreSQL, Docker, Linux, Kafka
  • Experience working with ITSM systems and/or with incidents.io, Rootly, FireHydrant, or similar Incident Management Systems
  • Experience building a monitoring function, including alert setup and dashboard creation

What you get

  • Flexible work from one of our offices or remote
  • Healthcare Coverage
  • Education Budget: Language lessons, professional training and certifications
  • Wellness Budget: Mental health and fitness activity reimbursements
  • Vacation policy: 20 days of annual leave and paid sick leave

Worth weighing

  • The role requires a high level of coordination across multiple teams, which may be challenging in a fast-paced environment.
  • The work schedule includes a rotating shift pattern, which may affect work-life balance.
  • No specific salary information is provided in the posting.

Summarised from Plata Card's posting. Read the full original.

Listed by Plata Card on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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Apply to an On-Duty Customer IT Support Specialist - Middle+ position at Plata Card - Jobs near me at Mexico