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Plata Card

Business Analyst Middle [Customer Care for Antifraud]

Plata Card · Mexico

Posted 9 days ago

or apply directly on Plata Card's site. We never take the application ourselves.

Is this posting real?

This role has been open
9 days
Plata Card's roles stay open a median of 30 days
Reposted
No
Salary listed
No
0% of Plata Card's roles list one
Ghost-job risk at Plata Card
low
0 stale, 56 reposted of 222 open
Hiring momentum
346 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Plata Card's own greenhouse board since 2026-08-03. Full hiring picture for Plata Card.

About this role

The Business Analyst in the Antifraud area will focus on enhancing the customer experience during stressful situations such as suspicious transactions or identity theft. The role involves establishing metrics, improving communication standards, and managing a backlog of improvements across teams to create a cohesive antifraud customer journey. The analyst will also be responsible for delivering measurable improvements and aligning stakeholders throughout the process.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Plata Card as an employer.

What you need

  • 2+ years of experience as a Business Analyst / Product manager / Product owner in fintech, banking or consumer digital products
  • Real experience with backlog management and prioritization across multiple teams and stakeholders
  • Hands-on UI experience: created new multi-screen user flows, not just made visual tweaks
  • Ability to write clear and structured product requirements independently; technically fluent and comfortable collaborating with engineers
  • Data-driven mindset: works directly with data, defines the right tasks for analysts, and can spot dashboard errors
  • Experience in project management across multiple teams; delivers on time and tracks progress effectively

Nice to have

  • Background in Customer Care / Contact Center / Customer Service or background in developing other products for internal customers (Telesales, Collection, Delivery, etc.)

What you get

  • Relocation support to Mexico — with assistance for the employee and their family
  • Flexible work from our office or remote
  • Healthcare Coverage
  • Education Budget: Language lessons, professional training and certifications
  • Wellness Budget: Mental health and fitness activity reimbursements
  • Vacation policy: 20 days of annual leave and paid sick leave

Worth weighing

  • Role involves managing a complex customer experience that crosses multiple teams and tools, which could lead to challenges in ownership and communication.
  • No specific salary or compensation details provided in the posting.

Summarised from Plata Card's posting. Read the full original.

Listed by Plata Card on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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