PitchMeAI Jobs
Plata Card

Back-Office Support Coordinator

Plata Card · Bogotá

Posted about 3 months ago

or apply directly on Plata Card's site. We never take the application ourselves.

Is this posting real?

This role has been open
78 days
Plata Card's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Plata Card's roles list one
Ghost-job risk at Plata Card
high
192 stale, 56 reposted of 222 open
Hiring momentum
346 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Plata Card's own greenhouse board since 2026-08-03. Full hiring picture for Plata Card.

About this role

As a Back-Office Support Coordinator at Plata, you will manage the second-line Customer Care operation in Colombia, focusing on resolving complex customer cases that first-line support cannot handle. Your role involves overseeing compliance with SLAs, managing complaints and claims, and collaborating with Legal and IT teams to ensure timely resolutions. Additionally, you will design and scale the operational framework and processes for the team while generating performance reports for continuous improvement.

Our read on this posting2.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Plata Card as an employer.

What you need

  • 3+ years of experience in back-office operations, second-line customer support, or escalation management, ideally within banking, fintech, or financial services
  • Proven experience leading or coordinating teams effectively
  • Experience working with Smart Supervision or similar complaint/PQR management platforms, including compliance with regulatory SLAs
  • Experience collaborating with Legal and IT Support teams to resolve complex cases
  • Experience designing and implementing escalation processes and protocols from the ground up
  • Proficiency with management and analytics tools such as CRM platforms, Google Workspace, Tableau, Confluence, Jira, or similar solutions

What you get

  • Competitive base salary
  • Full statutory benefits
  • Indefinite-term employment contract

Worth weighing

  • No specific salary range provided
  • Role involves building processes from the ground up, which may require significant initial effort and adaptability
  • The position may involve high-pressure situations due to the nature of second-line support and compliance requirements

Summarised from Plata Card's posting. Read the full original.

Listed by Plata Card on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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