or apply directly on Pingwind's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 70 days Pingwind's roles stay open a median of 68 days
- Reposted
- No
- Salary listed
- Yes 81% of Pingwind's roles list one
- Ghost-job risk at Pingwind
- high 70 stale, 0 reposted of 74 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Pingwind's own lever board since 2026-08-04. Full hiring picture for Pingwind.
About this role
The Service Desk Lead at PingWind will manage and direct the service desk operations for PAE Fires users, ensuring effective customer support and technical assistance. Responsibilities include overseeing ticket management, troubleshooting, escalation processes, and performance reporting to enhance user satisfaction and minimize downtime. The role requires strong leadership and communication skills to guide service desk personnel and coordinate with various technical teams.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pingwind as an employer.
What you need
- Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered
- Senior IT support or service-desk experience leading customer-facing technical support operations
- Experience managing SLAs, response/resolution targets, ticket backlogs, priority/escalation practices, support metrics, and trend reporting
- Strong troubleshooting knowledge across end-user hardware, Windows-based computing environments, common enterprise applications, accounts/access, peripherals, and connectivity issues
- Demonstrated experience leading an enterprise service desk, help desk, or deskside/user-support operation with formal ticketing and escalation processes
- Ability to translate technical information into clear, professional guidance for end users
Nice to have
- ITIL Foundation/Managing Professional, HDI, or comparable service-management certification
- Experience leading service desk operations in an Army/DoD or other Federal Government environment
- Experience with endpoint management, remote support, knowledge management, and service analytics/reporting tools
- DoD 8140-aligned cybersecurity qualification where required by assigned cyberspace work
What you get
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
Worth weighing
- Salary range provided is broad and may not reflect the final offer
- Position requires SECRET security clearance which may limit candidate pool
- Role involves after-hours/on-call support which may affect work-life balance
Summarised from Pingwind's posting. Read the full original.
Listed by Pingwind on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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