or apply directly on Pingwind's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Pingwind's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 81% of Pingwind's roles list one
- Ghost-job risk at Pingwind
- low 0 stale, 0 reposted of 74 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pingwind's own lever board since 2026-08-04. Full hiring picture for Pingwind.
About this role
The Help Desk Support Agent (Mid-Level) is responsible for providing Tier 2 identity and access management support for the U.S. Department of Education's Federal Student Aid office. Daily tasks include responding to user inquiries regarding account access, troubleshooting identity management issues, and ensuring high service quality while maintaining accurate documentation and statistics related to help desk operations.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pingwind as an employer.
What you need
- Associate's Degree
- 4 years of experience in federal help desk operations
- Experience in user account management and identity verification support
- Ability to provide Tier 2 help desk support across PAS and AIMS platforms
- Strong communication skills to interact with end users and Tier 1 help desk teams
- Ability to meet established service level targets
What you get
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
Worth weighing
- Public Trust clearance required
- Salary range provided is broad and not guaranteed
- Role involves high-volume service environment which may lead to stress
- Position requires maintaining a customer satisfaction rating of 85% or better
Summarised from Pingwind's posting. Read the full original.
Listed by Pingwind on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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