or apply directly on Pico's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Pico's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 2% of Pico's roles list one
- Ghost-job risk at Pico
- high 33 stale, 0 reposted of 58 open
- Hiring momentum
- 68 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pico's own greenhouse board since 2026-08-03. Full hiring picture for Pico.
About this role
As a Level 1 Support Technician at Pico, you will provide critical front-line support for the company's infrastructure, monitoring events and incidents while managing client interactions. Your responsibilities include triaging alerts, resolving service requests, and facilitating communication between clients and Level 2 support teams. This role requires working in a global team to ensure high-quality service and may involve participation in internal projects.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pico as an employer.
What you need
- Minimum of 5+ years experience in a similar customer-facing role
- Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline
- Strong working knowledge of Linux/Unix systems
- Experience with network packet analysis (e.g. Wireshark, tcpdump)
- Understanding of TCP/IP stack behaviour and common failure scenarios
- Familiarity with DNS, DHCP, NTP, and HTTP/S protocols
Nice to have
- Telecommunications carrier experience
- Experience in a financial industry support role
- ITIL certification
- Understanding of Financial Markets (Equity, Futures, Options)
Worth weighing
- Role requires working APAC shift (04:30 IST to 13:30 IST) and at least 1 weekend day per week
- Office-based position with occasional travel, though not frequent
- High level of client interaction may require strong interpersonal skills
Summarised from Pico's posting. Read the full original.
Listed by Pico on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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