PitchMeAI Jobs
Philz Coffee

Systems Specialist

Philz Coffee · California - Los Angeles Market

Posted 29 days ago · $75,000 to $85,000

or apply directly on Philz Coffee's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
Philz Coffee's roles stay open a median of 44 days
Reposted
No
Salary listed
Yes
100% of Philz Coffee's roles list one
Ghost-job risk at Philz Coffee
high
36 stale, 17 reposted of 82 open
Hiring momentum
159 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Philz Coffee's own greenhouse board since 2026-08-03. Full hiring picture for Philz Coffee.

About this role

As a Systems Specialist at Philz, you will provide technical support across various locations, including corporate and retail, focusing on troubleshooting and resolving IT issues. Your responsibilities will include managing support tickets, supporting the CrunchTime platform, and participating in system administration and continuous improvement efforts. The role requires early morning shifts and occasional after-hours support to align with retail operations.

Our read on this posting4.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Philz Coffee as an employer.

What you need

  • 3+ years of experience providing technical support, help desk support, systems administration, application support, or related IT services
  • Demonstrated ability to diagnose technical and application issues, evaluate possible solutions, and independently determine appropriate next steps
  • Experience managing support tickets and working within an IT service management or help desk platform
  • Working knowledge of user account administration, permissions, hardware, software, networking, mobile devices, and common business applications
  • Ability to communicate technical information clearly to team members with varying levels of technical knowledge
  • Strong organization and documentation skills, with the ability to manage multiple issues and competing priorities

Nice to have

  • Associate or Bachelor’s degree in information technology, computer science, information systems, or a related field
  • Experience supporting a multi-location retail, restaurant, hospitality, or similarly distributed operating environment
  • Hands-on experience supporting CrunchTime or another inventory & labor back-office platform
  • Hands-on experience using Freshservice and Freshworks or another help desk support platform
  • Hands-on experience supporting Google and Microsoft enterprise suite of products

What you get

  • Medical, dental, and vision insurance
  • Company-paid basic life insurance
  • Optional family life insurance
  • 401(k) with company match
  • Flexible spending accounts
  • Commuter benefits

Worth weighing

  • Role requires early morning shifts and flexibility for evenings, weekends, and holidays
  • Remote work is currently available but will transition to a hybrid office environment in late 2026
  • No specific mention of career advancement opportunities beyond general growth and advancement
  • Candidates with family members or close personal relationships currently employed by Philz may face additional review for conflicts of interest

Summarised from Philz Coffee's posting. Read the full original.

Listed by Philz Coffee on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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