or apply directly on Petvisor's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Petvisor's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Petvisor's roles list one
- Ghost-job risk at Petvisor
- low 0 stale, 0 reposted of 9 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Petvisor's own lever board since 2026-08-04. Full hiring picture for Petvisor.
About this role
The Product Support Engineer is responsible for addressing product inquiries from U.S. customers through Zendesk tickets, live chat, and phone calls. The role involves troubleshooting technical issues, answering product-related questions, and managing approximately 50 inquiries daily in a fast-paced environment. This position requires working night shifts on a rotating schedule and includes one weekend shift every seven weeks.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Petvisor as an employer.
What you need
- Interpersonal skills
- Technical product knowledge
- Ability to troubleshoot problems autonomously
- Ability to multi-task at a high level
- Availability to work night shifts
- Ability to work one weekend shift every 7 weeks
Worth weighing
- Role supports customers exclusively in the United States
- Fast-paced environment may not suit everyone
- Night shift work may affect work-life balance
Summarised from Petvisor's posting. Read the full original.
Listed by Petvisor on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.