or apply directly on Peerspace's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 48 days Peerspace's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 67% of Peerspace's roles list one
- Ghost-job risk at Peerspace
- moderate 1 stale, 0 reposted of 3 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Peerspace's own lever board since 2026-08-04. Full hiring picture for Peerspace.
About this role
As a Customer Experience Associate at Peerspace, you will engage with guests and hosts to resolve booking issues and misunderstandings, utilizing chat, email, phone, and SMS. Your role emphasizes empathy and problem-solving, as you will handle cases that require judgment and creativity while maintaining quality and response-time targets. You will also contribute to team culture and identify recurring issues to improve processes.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Peerspace as an employer.
What you need
- 1–2 years experience in customer service, hospitality, support, or something adjacent
- Strong writing skills with real attention to detail
- Ability to resolve cases independently and escalate when necessary
- Comfortable with technology and AI tools
- Ability to read and act on queue and quality metrics
Nice to have
- Third party marketplace experience
- Experience with Intercom
What you get
- 100% employee coverage of medical, dental and vision insurance
- Discount on all Peerspace bookings
- Laptop, high res display, and stipend to setup home office
- Monthly cell phone and internet credit
- Annual in-person all company offsite and team-building events
- Wellness Days observed company wide
Worth weighing
- Role includes a rotating weekend shift, working one weekend day approximately once a month
- Hourly rate is $25.00/hour
- Remote first company with team members located globally
Summarised from Peerspace's posting. Read the full original.
Listed by Peerspace on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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