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Paytmpayments

Merchant Helpdesk - Quality Analyst

Paytmpayments · Noida, Uttar Pradesh

Posted 15 days ago

or apply directly on Paytmpayments's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Paytmpayments's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of Paytmpayments's roles list one
Ghost-job risk at Paytmpayments
low
0 stale, 12 reposted of 905 open
Hiring momentum
1157 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Paytmpayments's own lever board since 2026-08-04. Full hiring picture for Paytmpayments.

About this role

The Merchant Helpdesk - Quality Analyst at Paytm is responsible for ensuring high-quality customer interactions within the Merchant Help Desk. Daily tasks include conducting call audits, developing quality assurance policies, collaborating with training teams, and preparing quality performance reports to maintain service standards.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Paytmpayments as an employer.

What you need

  • Graduate in any discipline
  • Minimum 2 years of experience in call center quality assurance
  • Strong attention to detail and analytical skills
  • Excellent verbal and written communication skills
  • Ability to identify issues and propose practical solutions
  • Willingness to work in rotational day shifts with rotational weekly off

Nice to have

  • Prior experience in a Merchant/Help Desk or similar support environment
  • Proficiency in MS Office and quality monitoring tools

Worth weighing

  • No salary listed
  • Role involves working in a call center environment which may have high-pressure situations
  • The position requires collaboration with various teams, indicating a need for strong interpersonal skills

Summarised from Paytmpayments's posting. Read the full original.

Listed by Paytmpayments on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Paytmpayments

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